Frequently asked questions

Impact management means defining, measuring and improving what your organisation’s work does for people, the environment and the economy. It goes beyond measuring. It covers the full cycle of planning, doing, learning and adapting.

Impact management helps you understand what works and show your value to stakeholders. You make better decisions, meet reporting requirements and see more clearly what your work changes, and for whom. It backs up funding requests, builds credibility and makes sure resources are used well.

Monitoring and evaluation (M&E) tracks activities and measures results. Impact management is broader. It includes M&E, but also strategic planning, stakeholder engagement and learning. And you use what you learn to keep improving and adapting.

We work with internationally recognised frameworks. For example the Impact Management Platform (IMP) and the UN Sustainable Development Goals (SDGs). Also IRIS+ by GIIN, the GRI Standards and the B Impact Assessment. We help you choose the ones that fit your situation and stakeholders best.

We work with social enterprises, charities, foundations, impact investors, and purpose-driven businesses across various sectors. Our clients range from early-stage startups to established organisations seeking to strengthen their impact approach.

We recognise that every organisation operates in its own circumstances. We start by understanding your context, resources, and needs, then design proportionate solutions that balance rigour with practicality. Our approach is always participatory, involving your team and stakeholders throughout.

It depends on the service. Every engagement starts with an impact maturity discovery. That takes a few weeks, depending on the size of your organisation. Coaching runs for at least 6 months and then renews every 3 months. Consultancy depends on the question. Rapid response delivers a result within a week, and an expert question is answered within 3 days. Implementation support usually takes 2–3 months. Interim roles run for at least 3 months, 1–3 days per week.

Yes, we work both remotely and in-person across Europe. Our digital-first approach enables effective collaboration regardless of location, though we’re always happy to meet face-to-face when valuable.

Start with a conversation. We offer free initial consultations to understand your situation and recommend the most appropriate approach.

We’ll want to understand your organisation’s mission. And your current impact approach, if you have one, your key stakeholders, your resources and your questions. Just starting out? Don’t worry, we’ll work it out together.

Each service page lists its price. As a guide: the impact maturity discovery costs €2,500–8,000, depending on the size of your organisation. Coaching costs from €4,734 per year. Consultancy projects range from €10,000 to €50,000. Interim leadership is €2,300 per day. Expert questions cost from €1,150, second opinions from €2,300 and speaking from €3,500. Rapid response costs from €4,600 and implementation from €15,000. All prices exclude VAT. Not sure what fits? The collaboration explorer gives you a cost indication after a free call.

We keep part of our time free for pro bono work. That is for organisations with a lot of social impact and few resources. Registered charities and early-stage social enterprises get a lower rate. Get in touch to discuss your situation.

A Theory of Change describes how and why a change is expected to happen. It shows the route from activities through outputs and outcomes to long-term impact. And it makes the assumptions about how change happens visible.

We take care of data quality. With clear agreements on how to collect data, checks, regular audits and training for whoever collects it. We also help you balance quality and resources, so your system stays workable.

Outputs are the direct products of your activities (e.g., workshops delivered). Outcomes are the changes that result (e.g., increased skills). Impact is the longer-term effect to which you contribute (e.g., improved employability). Understanding these distinctions is crucial for effective measurement.

Attribution is challenging when many factors influence outcomes. We use approaches like contribution analysis, most significant change, and counterfactual methods where appropriate. The key is being transparent about what you can and cannot claim, and understanding your contribution within a complex system.