Answer your customers’ sustainability questions without guesswork

Organisations we work with

We met some of them through ABN AMRO’s Impact Nation.

What you get

• VSME as your starting point

  The voluntary EU standard for SMEs gives you a recognised format to share sustainability information with customers and banks

• Collect once, reuse often

  Gather your figures once and reuse them for customer questionnaires, CO2 footprint requests, EcoVadis and tender criteria such as the CO2 Performance Ladder

• Proportionate effort

  We focus on what your customers actually ask for and what suits a business of your size, not an enterprise reporting system

• Quick help with a deadline

  A questionnaire due soon? With our rapid response service you get a result within a week

• A stronger customer relationship

  Show how you contribute to your customer’s goals, including their scope 3 emissions, and become a partner they want to keep

Why we do what we do

Read the film as text

1. We all want to know
2. our place in the world.
3. Thin grey lines join dots into a web.
4. We like to believe that what we do is part of something larger.
5. It is.
6. Together we make our surroundings, our brands, our communities.
7. We shape the work of others, as they shape ours.
8. The web grows dense.
9. We live in one web of cause and consequence.
10. Each path tells a story, part of a larger narrative.
11. A system of meaning.
12. So what is our impact?
13. Whose lives do we touch?
14. What changed? For whom? How much? And what part was ours?
15. Intended or not, for better or worse.
16. Knowing that changes what you do next.
17. A dark line draws a path through the web. Impact management helps you see it, steer it, and use it.
18. A large word: Lead. A purple path runs through the web. Lead with purpose, and fund your mission.
19. A large word: Improve. A green path runs through the web. Learn what doesn’t work and design for better.
20. A large word: Engage. A blue-green path runs through the web. Share your story, and bring others into it.
21. A large word: Account. A blue path runs through the web. State your claim, and prove it.
22. A large word: Discover. A yellow path runs through the web. Find your next impact before it happens.
23. “How do you measure impact?”
24. It sounds hard.
25. It isn’t.
26. It’s not about the how.
27. It’s about
28. Portraits of people fill the screen.
29. A large word: Who.
30. About rights-holders, whose lives are touched.
31. And stakeholders, whose choices shape them.
32. The people stand side by side, at the same height. A wave of colour runs through the web. Every voice, every perspective, equally weighed.
33. The web turns many colours. Pluriform and equivalent.
34. Who determines what.
35. And what determines how.
36. That’s it. No more, no less.
37. We count what can be counted, and listen to the rest.
38. Coloured paths wind across the web. We find the stories that connect the dots, and make sense of the whole.
39. We love our craft:
40. to ask the questions,
41. to measure what matters,
42. and narrate what works.
43. One dark path remains. Let’s reveal your path.
44. The word narrate, with the line: impact in numbers and stories.

What we often hear

• “A large customer sent us a sustainability questionnaire for their CSRD report. I don’t know where to start.”

  We go through the questions with you, gather what you already have and help you give honest, well-founded answers. We also check what you can reasonably be asked: under the Omnibus changes, customers reporting under the CSRD are expected to keep requests to smaller suppliers within what the VSME covers

• “Every customer asks for different indicators in a different format. It costs us days of admin.”

  We help you set up one core dataset, preferably based on the VSME, that you can draw on for every request

• “Tenders weigh the CO2 Performance Ladder more and more. We compete with suppliers who have their own sustainability team.”

  We help you describe your approach and results clearly and credibly, so a smaller business can compete on substance

• “I don’t know which sustainability steps really matter for our customers and our revenue.”

  We prioritise based on your customer base and tender pipeline, so you spend time on what customers ask for and what helps your business

What you may be wondering

• Do I really have to answer everything my customer asks?

  Not always. Customers reporting under the CSRD are expected to stay within the VSME when they ask smaller suppliers. Together we look at what is reasonable and what you can already answer with the figures you have.

• Isn’t this too much for a business our size?

  We work with what you already have: energy bills, invoices and your accounts. The aim is a small base you can keep up yourself, not a reporting system.

• What do I get out of it, besides a completed questionnaire?

  You use the same figures for the next customer, a tender or your bank. And you show what you contribute to your customer’s goals.

To read

• The CSRD after the Omnibus: what changed, and for whom

  The European reporting duty will apply to far fewer companies. What changed, for whom, and which questions remain.

• Your customer sends a sustainability questionnaire. Where do you start?

  A large customer wants figures about your company, with a deadline. This is how we approach it: answer honestly, and keep the work for the next customer.